Products and accessories can be return within 30 days of receiving your unit if you are not completely satisfied. You will be refunded the original cost of the unit (less shipping and a 25% restocking charge). All items must be returned clean, undamaged and untampered, warranty in void if seal is broken, electrodes does not have return privileges if it has been used.
For returns, when you send an item to us please describe it and clearly mark the outside of the box as “water purifier, return for repair under warranty, Customs code 8421.99” so that customs does not see it as a new item and charge us purchase taxes or import duties. If you use UPS, choose “UPS EXPRESS” and not “STANDARD” so as to avoid brokerage fees. Better still, get a UPS account that we can use to return it to you.
Hanna Instrument items are subject to a 25% restocking charge. Calibration solution that has been opened is not returnable.
Return Authorization approval to return a generator to us for warranty repair is needed we will ship it back to you at our expense.